Category Archives: Road History

My careers, My Life & Times in Past and Present Forms. In general just trying to bring the taste of the road to all who ever is concerned about a Old Road Warrior’s life history.

The New Age of Business Practice

My theory steams form changes I have seen and business models of companies I have worked for since the 1980’s. Starts with what was the first downturn in the economy for my generation. It was called a recession and started … Continue reading

Posted in Road History | Tagged , | Leave a comment

Customer Service and Quality Control part 2

Customer Service in the current economy has become more worried about controlling cost than controlling Quality. Since I believe in “The New Age of Business Practices”, (a blog soon to be published), where today’s CEOs and Corp Presidents believe more … Continue reading

Posted in Road History | Tagged , | Leave a comment

Customer Service and Quality Control part 1

Lately there has been a notion that if we talk about the quality of our products the consumer will come running back to our doors.  One example is a TV commercial for a car company that says “We are only … Continue reading

Posted in Road History | Tagged , | Leave a comment

That DOG of a System

What is a Dog Unit? It is a system that is being a dog to fix, a real Bitch of a system. Whatever you try seems to have no effect. One of those systems that makes a Good day into … Continue reading

Posted in Road History | Tagged , | Leave a comment

Customer Service and That Angry Customer

I don’t think I have seen it All, and I know no one has, but I have had some 20 years of being a Road Warrior. So, I have seen a lot in a short time. In customer service you … Continue reading

Posted in Road History | Tagged , | Leave a comment

Customer Service and the Golden Rule

What is the Golden Rule as it concerns Customer Service?…..This rule applies to all Customer Service, be it, Manufacturing , Healthcare, Telemarketing, Support Services, Sales, and all the way down to your local Car Repair Garage……. The Customer is Always … Continue reading

Posted in Road History | Tagged , | Leave a comment

Road Warrior Rules and Titles

Steps in the Career of a Field Service Engineer (Titles). 1)     1 to 5 years of service; a Rookie Road Warrior. 2)     5 to 10 years of service; a Senior Road Warrior. 3)     10 to 20 years of service; a … Continue reading

Posted in Road History | Tagged , | Leave a comment